About Us

Introduction:

The Birders Store is operated by birders for birders and is based at our store in Worcester, England. Established in 2009, we also have a proven track record for promptly and efficiently sending bird-related products around the globe. To read what past customers have said about us, please see our testimonials page.

Please note that all the products offered for sale on this website are GENUINE UK STOCK so you can be assured of a first class service should you experience a problem after purchase. We also thoroughly check all optics prior to dispatch to ensure that they are fit for purpose and reduce the risk that you receive faulty goods. The majority of products are also available to view in our Worcester store.

How to Order:

If you do not have a Paypal account, please see the 'Don't have a PayPal account?' heading and click on the 'continue' link where you can make payment by credit card. If you do not wish to pay online, please see below.

Carriage & Payment Options:

All our prices include post and packing in the UK (please email us for overseas rates) and all online payments are made via the secure Paypal system while we also readily accept payment by cheque (payable to 'The Birders Store') and these can be sent to our store at: The Birders Store, Unit 7, King Charles Place, St John’s, Worcester WR2 5AJ. If paying by cheque, please email us your order using the email address below. We also accept card payments over the telephone: 01905 312877 (lines open 9.30am to 4.30pm Tues - Sat).

Returning Goods:

Should you find it necessary to return goods for repair Under Warranty please email us to request a reference and we will then advise you on the best way to return the product. Please ensure that items are suitably packaged as we cannot be held responsible for goods returned damaged or lost while in transit. We will compensate your return postage costs for warranty repairs ONLY within the first 7 days, after that period the customer will bear the full cost of return carriage. We will only refund the costs of the return transit when the method used was as advised by us. Goods found to be defective and under warranty will be shipped back free of charge either from ourselves or from the manufacturer/distributor. Please note that any goods returned back to us which prove not to be faulty will be returned and the return carriage costs will be charged at cost. If you are requesting an exchange of product (other than because of an error by us), we do reserve the right to charge you an additional carriage cost.

Cancellation rights (Under the Consumer Protection (Distance Selling) Regulations 2000):

As a consumer purchasing mail order under the 'Cancellation rights (Under the Consumer Protection (Distance Selling) Regulations 2000)' you are entitled to a 7 day cancellation period. This regulation gives you the right to return the goods ordered without the need to give reason within 7 working days of receiving the item (starting the day after receipt) and by doing so to receive a full refund with 30 days of the goods arriving back to The Birders Store. Please note that we are not liable for the carriage costs when returning goods to us. If you wish to return goods under the above terms please contact The Birders Store by email in the first instance to inform us of the return so that your refund can be processed as quickly as possible.

Queries:
If you have any queries regarding any item that we stock, please do not hesitate to contact us by using the contact details below. New product lines are continually being added to The Birders Store website so please check back regularly to view the very latest additions. If you are looking for an item that is not listed on our website, please let us know as we may well be able to supply you with your request.