Customer Testimonials

The Birders Store is operated by birders for birders and we pride ourselves on offering a first class personal service.

Here are just a few comments from some of our customers:

"I can't recommend The Birders Store highly enough. I needed information and advice before deciding to make a purchase via the website and Brian couldn't have been more genuinely friendly, helpful and reassuring ...nothing seemed too much effort. Buying online can be daunting, so feeling supported by the sincere customer service, discerning help, great price and consequent swift dispatch of my spotting scope, was important. The Birder's store has a fine reputation, it is clearly well earned and thoroughly deserved. I won't hesitate to shop here again, feeling secure in doing so because I felt taken care of the first time. Thank you from a happy, satisfied customer", Craig, Northampton (06-09-16)

"Many thanks for sending this out so quickly. Delighted with the case and the service you’ve given. I love the Zeiss Terra ‘minis’ to compliment my full sized Conquests.  The only grumble I had was they don’t include a decent carry case.  You were the only place I found that sells one.  I’d never heard of Birders Store before, but I will certainly look on your website the next time there’s something I need, and I will recommend you to others", Wendy, Nottingham (24-03-16)

"Just a quick message to say that the binoculars arrived safely on Tuesday. Many thanks for all your assistance during the order process and excellent communication", Chris, Yorkshire (11-03-16)

"Wow, talk about customer service. Thank you so much for your prompt reply and 1st Class service. Really do appreciate this - you hope for this type of service but rarely is it provided these days. Thanks again", Alan, Kent (11-03-16)

"Packet arrived just now - contents in good condition.  Thank you for  such good service", Angela, Oxfordshire (19-12-15)

"Just letting you know that I received my binoculars and that I am very happy with them. I would like to thank you for your service, and in the future I will recommend you and your shop. I will be buying more from you in the future", Mr D, Notts (20-11-15)

"Delighted to report that both of the parcels were received in good order today. You will be doubtless pleased to learn that I am delighted with the binoculars. Thank you once again for your superb service. I will be recommending you", Andy, Channel Islands (22-10-15)

"Hello Brian, thought I'd drop you a quick email to say how pleased I am with the Opticron UTA, it's superb quality and works very well, I haven't got a monopod yet but it works fine freehand, shakey but absolutely fine for ID purposes, really really pleased with it and once again superb service from The Birders Store. I'll definitely be back again without a doubt, the only place I'll ever go. I'll be passing on my high recommendations to fellow birders I meet", James, Portsmouth (01-08-15)

"Just to let you know my binoculars have arrived safely. Can't wait to get out at the weekend to try them out! Many thanks for your helpful and prompt assistance with my order............very impressed" Sue, Suffolk (12-06-15)

"Thanks again, Brian, for your first class service. With your excellent prices, expert advice, personal service and prompt delivery, I will continue to plug Birders-Store to any acquaintance who's discussing a new purchase. Long live the smart small business!" Andy, Derby (04-06-15)

"It was a pleasure to shop at your store. Delivery was successful and I'm pleased with the binocular. Thank you very much!" Tarja R, Finland (23-05-15)

"Yesterday I ordered a pair of Minox BL 8x44. Today they arrived! I am not sure how you do this, and at this time of the year too. Simply astonishing. The service is equalled by the bins which are superb. I am delighted, have found it hard to tear my eyes away from the birch tree at the bottom of the garden and if there was a bird in it then my year would be complete! Thank you", Simon, London (20-12-14)

"They have arrived! Thank you so much for the deal. THIS is what I call service! Have a wonderful Christmas, Brian. PS: Now I know where to buy binoculars in the future" J Espen, Norway (16-12-14)

“I am happy to confirm that I have received the Minox binoculars safely. Thank you so much for your kind attention to my requirements, which is very much appreciated.  It was all handled very professionally. It is good to know that there are still companies out there like The Birders Store!” G.Folan, Ireland (08-12-14)

"Hello Brian, I just thought that I would thank you for your advice and patience whilst I decided on a new pair of binoculars. It is refreshing to come across a retailer that provides an excellent and personal service. Many thanks and I will have no hesitation in using you again in the future”, Warren, Birmingham (03-10-14)

“I just thought I would let you know that I received the binoculars on Friday morning (which was a pleasant surprise!) and I am very pleased with them, perfect size and weight. Thank you for an excellent service, I wouldn't hesitate to recommend The Birders Store in the future”.  Peter, Colchester (30-06-14)

“Just to say many many thanks for your fabulous service. I dropped my bins on the road yesterday morning, which knackered them and then finding your website, phoning you at lunch time to confirm you had the bins in stock, then ordering online and then they arrived by lunchtime today with the Postie. Absolutely brilliant service, so many thanks again. Cheers”, A McOustra, Kirkcudbrightshire (27-06-14)

"Many thanks for processing the order so quickly. The goods arrived as planned today and I am pleased with the performance of the binoculars so far". Mr Harrison, Kent (20-06-14)

"Thank you for the great service and getting my order to me promptly in time for my trip to Mallorca. Well packaged too!", Mr Porter, London (16-04-14)

"Well my Zeiss Conquest HD 8x42 binoculars arrived today only 24 hours after placing the order and what a delight they are, truly excellent value for money. This is the third time I have used The Birders Store and can't thank Brian enough for his excellent service and help in answering any questions that I have had and also his very competitive prices. When I did have a problem with a pair of 10x50 binoculars purchased the response was quick and without any hassle, a pleasure to deal with and very highly recommended, once again thank you for the excellent service"  Les Rumsey, Kent (11-04-14)

"Opticron Oregon compact scope arrived safely this morning. Delighted with value, features, good performance and excellent eye-relief plus your prompt service! Popping across to Rutland Water this afternoon to see what we can spot beyond our garden :) Thanks and kind regards", Mr R Meadows, Nottingham (13-01-14)

"Just a quick note to thank you for the Vortex Raptor, which arrived last weekend. I was very pleased with your efficient, hassle-free service and the well-wrappedness of the package". Mr Tonkin, (08-01-14)

"Many thanks for your very prompt response to my order. The scope arrived just after 8am on 24th December and I was suitably impressed with the service from both you and Parcelforce, with thanks and best wishes", Mr Lee, (27-12-13)

"Order arrived last Friday, so again thanks for an excellent service. I have tried them out now and I'm very happy with them! Merry Christmas", Martin, Malta (24-12-13)

"My binoculars arrived as promised, your service has been outstanding, thank you very much I shall recommend you highly". Mr Stone, Essex (23-12-13)

"Just a note of thanks and confirmation that I've received the gloves. I appreciate your prompt service! Regards", Joe (22-11-13)

"Thanks for the scope, I took it out today and its perfect as described, well packed etc. I managed to get an adaptor for the scope in the end. I'll certainly be recommending you to anyone who asks. Thanks again", Mr C Wray (27-10-13)

"Thanks for the prompt delivery of the binoculars - an excellent service. I took them out to the local estuary today to try them out & for their size & price they were first rate. Thanks", Mr J Westwood (17-10-13)

"I have just received the Minox binoculars I ordered yesterday. What a fantastic service. Thankyou. The binoculars aren't bad either!!", J Seddon, Kintyre (22-02-13)

"Just wanted to say that my binoculars arrived this morning in perfect condition. Thanks so much for the extremely prompt delivery!", J Kelly, Dublin (07-01-13)

"I've received the binoculars I ordered from you less than 24 hours after ordering them. Fantastic service and fabulous binoculars! Thank you", BD, Carmarthenshire (28-11-12)

“Binoculars arrived this morning. Thank you very much for such prompt and efficient service”, Mr Grattan, Northern Ireland (06-03-12)

“This is the third time I have bought items from your website and yet again my order was well packed and arrived in good time. Thanks again”, Mr P Barnes, West Sussex (23-02-12)

"Thanks for your info on the sales event at Upton Warren but I couldn't make it but did purchase a pair of Hawke Frontier 8x42. Would like to add that the service was first class. They were ordered on a Friday morning and received the following morning. They were exactly what I was looking for. Thank you for your assistance. I will definitely recommend you to friends and will also purchase my next pair of glasses or scope from you" J Walker, Limavady, Northern Ireland (13-12-11)

"I bought some Opticron Explorers from you back in May. I was really pleased with your service as it had such a personal touch. When I decided to buy some bins as a present I came straight to your site, as I knew I'd get a good service. Yet again I was well informed of the order's dispatch, you have arranged a quick delivery and the item was very carefully packed. I don't think even airline baggage handlers could damage what you send out!! I'll be recommending your company to anyone who wants to buy optics. Thank you for the excellent service". Ed, former Farne Islands Warden, Birmingham  (03-12-11)

"The parcel with the Opticron SR.GA 8x32 binoculars arrived this morning. Everything is in order. I am very satisfied with my selection of binoculars, they are perfect. Shopping at your store was a pleasure”. Fausto, Madrid (23-08-11)

"Hello, My order arrived this morning. Thank you for your prompt service". Barbara, West Sussex (06-07-11)

"Clear and knowledgeable advice on the phone, easy to use website, competitive pricing, but more importantly fantastic service, binoculars ordered on Tuesday afternoon arrived Thursday morning. Online shopping does not get any better! This is a company that lives up to its promises". Peter, Chesham (26-06-11)

"We are leaving for Finland in one hour and your book has just arrived this minute !!!!!!!!!!! MANY MANY MANY MANY thanks, we'll try to make the best use of this miracle by seeing lots of interesting animals in Finland!!! All the best from Italy". Paul and family (06-06-11)

"Amazing service - from both yourself and Royal Mail - book arrived this morning and looks good! Thank you very much for a fantastic service". Bod, Rugby (12-04-11)

"What a super service! Binoculars arrived this morning. Many thanks". Angela, Exeter (13-01-11)

"I just wanted to let you know that the book arrived yesterday in excellent condition”. Many thanks indeed!" John, Liverpool (07-01-11)

"Thank you very much for your excellent service. The DVD has arrived in record time. It really is a joy to deal with a company that cares about customers and what you do". Anna, Tunbridge Wells (10-12-10)